Privacy Policy

The domain name www.sebamedindia.com ("Site" or “Website”) is owned and operated by USV Private Limited ("We", "Us" or “Company”). We value the trust you have in us. Therefore, we insist upon the highest standards for secure transactions and customer information privacy.

This Privacy Policy ("Policy") describes the type of personal information we collect from our User, a purpose for collecting such information, how we use it, with whom we share it and the choices available to our customers regarding our use of the information. We will not disclose the personal information and sensitive information (meanings ascribed in clause below) shared by the user other than in compliance with this Policy. If you do not consent to any of the terms enumerated in this Policy, do not proceed to use the Site.

Our Policy is subject to change at any time without notice. Your continued use of the Site following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes. If you do not continue to use the Site following a change in the policy but take no action with respect to your personal information and sensitive information with us, our use of your personal information and sensitive information shall remain subject to the Policy in effect prior to the change. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.

What We Collect

We may collect personal identifiable information from you when you save or otherwise provide us when you set up a free account with the Site OR when you communicate with us via phone, email, chat, etc. OR when you fill an entry to participate in any contest, promotion or survey or consultation, etc. OR use the service of Gift Card on the Site OR when you participate at one of our events, etc. As a result of these actions you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc., (collectively "Personal Information"). When you visit this Site, our social media platforms, or our social networking or mobile applications, We may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.

You may also provide us with information like financial information such as Bank account or credit card or debit card or other payment instrument details, password, physical health condition; medical history including any prescription by a medical practitioner, any information on family / Professional background, sex, etc. (collectively "Sensitive Information") for availing the services at our Site.

We may also maintain a record of your product interests and acquire information about you from our present and/or future affiliates.

This Site is directed to be used by adults only who are above the age of 18 years. If you are not an adult, while you may look at our Site, but you should not make a purchase, register, or submit personal information to us. We or our associates/ affiliates do not knowingly collect information from minors. Minors should not be using the Site with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.

Use of your personal information

While availing our services you or your authorised representative will provide access to Us with your personal information. If that information is wrong, you can request us to modify or delete the same. Company will take all reasonable measures to ensure that the information is modified and used for rendering services to you and as otherwise in compliance with laws. When editing or deleting personal information, we may ask you to verify your identity before we can act on your request. Company may at its discretion reject any request that is contrary to law, requires un-reasonable technical efforts. We do not assure that we will delete all residual copies and archives made by any third party without our knowledge and consent.

Use and Disclosure to Third Parties: Company may have to use Personal Information without reference to any person or identity, for research, statistical analysis and business intelligence purpose and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. Company may also disclose or transfer your personal and other information which you provide to us, to another third party as part of reorganization or a sale of the assets of a Company corporation division or company. Any third party to which Company transfers or sells its assets will have the right to continue to use the personal and other information that you provide to us.

All Company employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every your sensitive personal data and information.

To the extent necessary to provide you the services on the Website, Company may provide their Personal Information to third party contractors who work on behalf of or with Company to provide you with such services. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these services in accordance with their own privacy policies.

Acknowledgement

You authorise Us to store all your personal information including the details of your use, preference, orders in an electronic encrypted format as required under applicable laws by the Company or with a third party contractor / intermediary or technology partner. You understand that such personal information will not be disclosed to any third party without your express permission and you have option to access or request deletion of the same at any time.

Exceptions

Your Personal Information may be shared with third parties who have a need or authority to receive such information, if We have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to comply with (i) in response to any authority having to receive such information under law (ii) any order of court (iii) detect, prevent, or otherwise address fraud, security or technical issues (iv) protect against harm to the rights, property or safety of Company, our users or the public as required or permitted by law (v) information which is available in public domain.

With whom we share the personal and sensitive information

Only the persons authorized by us shall have access to your Personal Information and Sensitive Information. We may share your Personal and Sensitive information only to those mentioned below and they are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy:

Our affiliates

Service providers who perform services on our behalf based on our instructions which inter alia include beauty partners providing beauty services to the customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements;

Other third parties with your consent (g. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users). We do not rent or sell your Personal and Sensitive Information to any third party. However, should we plan to merge/sell all or substantially all of our business to another business entity or similar other transaction or be required by that business entity, we may transfer or disclose your Personal Information and Sensitive Information to that business entity who may collect, use or disclose such information for the purposes of evaluating the proposed transaction or for operating and managing the affairs of the acquired business or for other purposes identified in this Policy.

Cookies

We may track your preferences and activities on the Site. "Cookies" are small data files transferred to your computer's hard-drive by a website. They keep a record of your activities on the Site making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other items on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies.

By continuing the use of the Site, you are agreeing to our use of cookies. If you do not agree to our use of a cookie, you can block them in your browser setting, but you may lose some functionality on the Site.

How we retain of sensitive personal data or information

We will retain your Personal and Sensitive Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We may also retain your Personal and Sensitive Information so long as it is necessary to fulfil the purposes for which it was collected (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). Your Personal and Sensitive Information is safeguarded against inappropriate access and disclosure, as per this Privacy Policy.

We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal and Sensitive Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Receiving newsletters and promotional e-mails

You can click on the "unsubscribe" link at the bottom of any promotional e-mail that you receive. Alternatively, you may edit your e-mail preferences on your "My Account" page or call our customer care executive to discontinue receiving any promotional materials by mail/ e-mail. You will also receive SMS on any new offers or promotions given on SebaMed products.

Mode of payment

If applicable, Payments for the products available on the Site may be made in the following ways: Payments can be made by Credit Cards, Debit Cards, Net Banking, or Cash On Delivery (kindly keep the exact amount ready). An automated SMS verification would be sent to the customer for every cash on delivery (COD) order placed.

Behavioural Based Advertising

You can opt-out of some, but not all, online behavioural-based advertising by clicking here or by using your browser settings to block cookies or notify you when a cookie is set.

Remove content from user review

You can remove content that you posted on the public space, such as part of a Ratings & Review, by e-mailing details to sebamed@usv.com. Please note that we will endeavor and try to ensure to honour your request to remove information, however, our removal of your information does not completely erase that information from the internet viz. historical copies, or "caches," may remain.

Withdrawal of consent

If you have consented to the collection, use and/or disclosure of your Personal and Sensitive Information as identified in this Policy, you may withdraw the same at any time by writing to us.

Security

We endeavour to keep your Personal and Sensitive information secure, up-to-date, accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal and Sensitive Information given to us and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same. However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.

A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when We believe you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that We become aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information We will promptly investigate the matter and report the same in compliance with applicable laws and regulations after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.

Complaints and Feedback

Should you have any concern, complaint, grievance or reject the changes in the privacy policy you can refuse to accept the amendments and opt for withdrawing your Personal Information by writing to us at sebamed@usv.in